FAQ

 

What is your shipping policy?

Australia

We currently offer Australia-wide delivery.

Our network of shipping companies will deliver your order anywhere in Australia.

International

We currently do not ship internationally. But write to us, we'd love to hear from you and see where our first international locations should be!

How much is shipping?

This varies depending on how much you purchase. Our flat rate for shipping right now is $5 per box (a box can fit up to two bottles). 

How long will it take to arrive?

Between 5 – 7 days.

Tell me about your products

Why is your product fragrance free?

Fragrances are added to just about every product we use in our homes, including cleaning products, shampoo, tissues, disposable nappies and rubbish bags. Yet fragrance is the most common allergen in Australia

Only 800 of the approximately 4,000 chemicals used as fragrances have been tested for toxicity, either alone or in combination with others. These chemicals are so bad that “the U.S. National Academy of Sciences has grouped fragrances with insecticides, heavy metals, and solvents as categories of chemicals that should be given high priority for neurotoxicity testing.” (There’s Lead In Your Lipstick, Gill Deacon)

For us the above is almost enough. But one of our founders, Marissa (who also has a fragrance allergy) struggled to find anything that would wash her hair and leave it looking gorgeous. So we created it. 

What is In-Between Clean?

In-Between Clean is a foaming, lighter alternative to your normal shampoo and conditioning routine and gives hair and scalp a day off from harsh chemicals and preservatives. It is 100% fragrance free with no SLS or parabens, making it gentle enough for the most sensitive skin but effective enough to leave hair feeling lighter, cleaner and shinier. Perfect post workout or to extend the life of your shampoo and conditioner.

Why is it different to any other 2-in-1?

In-Between Clean leaves your hair feeling lighter and cleaner than you’ve ever felt before. Other 2-in-1s can leave your hair feeling heavy, neither cleaning nor conditioning. We made this product to save us time and space. In-Between Clean will leave your hair shinier, healthier and your scalp so much happier.

How is In-Between Clean better for me and my hair?

It’s all about the ingredients, or more importantly, the ones we didn’t put in.

It contains no sodium lauryl sulfate, a foaming detergent used by nearly every company on earth that makes cleansers. Many people find it irritating, and if you have sensitive skin it really makes your life a nightmare (alongside all the other harmful and harsh parabens, preservatives and chemicals). Your scalp and skin become used to the harsh detergent and can compensate by producing even more sebum (the natural oil on your skin and hair), leaving you having to wash your hair more frequently. 

How do I wash my hair with In-Between Clean?

Jump in the shower (or bath), wet hair and pump to foam. Rub in as much as you need, longer or really thick hair will need to be more generous with the number of pumps - anywhere between 3 and 12. Rinse and if needed, repeat.

Can I still use my shampoo and conditioner?

Of course you can! In-Between Clean gives you a day off from using both and extends the life of your shampoo and conditioner bottles. It’s great post workout when you don’t want to have to shampoo and condition again! Just pump a few times (or as many as you need) into your hand and rub into your hair and scalp. Rinse and dry as usual and you’ll have lighter, cleaner, shinier hair in no time.

What ingredients do you use?

Only the very best and it’s more about the ingredients we don’t use. In our In-Between Clean, we only have a very select 13 ingredients, you can read all about them on our ingredients page. Most importantly you’ll see there are no SLS, parabens or harmful chemicals and certainly no irritating fragrance.

Why are parabens and sulphates bad for you?

Parabens are chemicals that have been used since the 1950s to prevent bacteria and act as a preservative in deodorants, lotions, lipsticks, shampoos, scrubs, and more. Studies have shown that some parabens can mimic the activity of the hormone estrogen in the body’s cells, and while estrogenic activity is associated with certain forms of breast cancer, parabens have been found present in breast tumours.

Sulphates are bad for your hair, they can cause a number of problems including drying, irritating your scalp, fading your colour, and even hair loss. Sulphates are concerning because they were found to break down proteins, which can lead to a degenerative effect on the cell membranes. 

When we started researching we realised there is no need to use these ingredients. They are cheap and the industry just isn’t regulated effectively. Like you, we believe there is a better way.

Who have you tested it on?

We have tested In-Between Clean on a very select group of people with sensitive skin, and also efficacy testing. We have formulated it to be suitable for the most sensitive skin.

I have very sensitive skin, will I be able to use it?

We have taken a long time to ensure the ingredients we have used have no irritants in. We want you to have a better hair day than you have ever had before. If you have any problems with sensitivity to our products, please contact us straight away. 

Is this product tested on animals?

No

Is your product considered natural?

The ingredients are all plant derived.

Where is the product manufactured?

We’re working with a specialist Australian manufacturer. As soon as we spoke to them we knew they understood what we wanted to do and are as obsessed as we are about the quality of ingredients. Our ingredients are sourced from a select group of well-established and trusted suppliers, from right here in Australia and across the world.

Where do you source the ingredients from?

Our ingredients are sourced from a select group of well-established and trusted suppliers, from right here in Australia and across the world. We were also after a very special surfactant, it’s not available here in Australia yet and had to be shipped from the US. We believe it’s worth it.

How do I find out more on safe ingredients?

We recommend checking ingredients on the Environmental Working Group (EWG’s) website here: They give every chemical a rating of 1 – 10 so you can check out any chemical names on any of your products you currently use!

When will there be more Clean Projects from you?

Watch this space.

How do I order wholesale?

Please get in touch with us here. 

Returns

What is your return policy?

We do not accept returns on opened goods. If you have an allergic response to a product, please get in touch with us immediately. 

Any other questions?

Anything you can think of, we'd be happy to answer. Please get in touch with us.