Terms of Use



Clean Projects Co Pty Ltd ACN 609 448 357 make hair care products for sensitive skin. We use no fragrance, and aim to use the best quality ingredients for the most sensitive of skins. Please bear with us as we go through some of the required legal stuff below. Any questions, please simply write to us

Acceptance and variation

(a)                By accessing, registering or using our website (www.cleanprojects.co) (the Site) you agree to be bound by these terms and conditions (Terms). If you do not agree to these Terms please exit the Site and do not proceed to access it in any way.

(b)                We reserve the right to modify, permanently or temporarily disable or discontinue any part of the Site and to alter, amend or withdraw any part of these Terms or any information or material appearing on the Site at any time (Variation), without liability or further notice to you.

(c)                 Your continued use of the Site will constitute an automatic acceptance of any Variation made by us.


All users of our Site must be 16 years of age, or older. By your continued use of the Site, you represent and warrant that you at least 16 years old. Minors under the age of 16 years must not use the Site without a legal guardian present.

No commercial use

You must:

(a)                obtain our prior written consent before you make any commercial offer on the Site whether by solicitation, posting, direct advertising or links; and

(b)                not use any part of the Site for any commercial or consumer purpose without creating an account, becoming a registered user and accepting the appropriate Commercial Terms.


(a)                The information contained within the Site (including its coding, imagery, wording, design, graphics and logos) are owned by us or are granted to us under license and are protected by copyright laws.

(b)                You may only retain copies of information on our Site if it is obtained incidentally to your viewing and if kept only for your own personal reference.

6.                 Trade marks

(a)                Clean Projects CoTM and the Clean Projects Co logo are our trade marks, as are all other related trade marks, service marks, graphics, slogans and logos used by us on the Site.

(b)                In addition to our trade marks the Site may also contain and display third party trade marks, service marks, slogans, graphics, and logos.

(c)                 You acknowledge and agree that you are not granted any right or license with respect to our trade marks or the trade marks of any third party contained on the Site.

Your account

You may create a registered account, but on doing so you agree to:

(a)                maintain all hardware necessary for your access to and use of the Site;

(b)                not create an account on behalf of someone else unless you have their authority to do so;

(c)                 not create a false or misleading identity on the Site;

(d)                not transfer your account to someone else;

(e)                maintain the security of your user identification, password and personal information and any other confidential information relating to your account;

(f)                  notify us immediately in the event of any known or suspected unauthorized use of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password;

(g)                take the necessary steps to prevent the continuance of any unauthorised use of your account by contacting us to change your login security information; and

(h)                update and keep your personal information accurate, including but not limited to, email address, residential address, postal address and any other contact or personal information required.

Permitted use

You agree that you are only authorised to use the Site for the following activities:

(a)                creating an account;

(b)                making an order to purchase any of our products;

(c)                 updating, amending or editing your information;

(d)                communicating with us in a manner consistent with these Terms;

(e)                conducting investigations with respect to our business credentials;

(f)                  retrieving our contact details;

(g)                reviewing our policies; or

(h)                contacting us.

External posts

(a)                You acknowledge that content posted:

(i)                  on any of our social media pages such as Facebook, Twitter, Instagram, Pintrest, Google+ and Youtube (Social Media); or

(ii)                 on Social Media that we are tagged in (altogether Posts),

are the sole responsibility of the individual/s who made them.

(b)                We do not control Posts that have been made and accordingly do not guarantee the accuracy, integrity or quality of them.

(c)                 You accept that you may be exposed to Posts you find offensive, explicit or objectionable. We accept no liability for any loss or damage of any kind suffered by you as a consequence of reading or viewing any Posts (other than our Posts).

Placing an order

Account required[ZP2] 

Account holders can place orders on the Site. You are required to provide your personal information to become a registered account holder. As an account holder you will be able to save information such as your contact details, payment details, delivery instructions and billing information which makes your future ordering experience with us more efficient.

Your account is your responsibility

(a)                Please be aware, that when you access the Site as a registered account holder you may remain logged in even after closing your browser (unless you log out or erase your browsing data).

(b)                You agree that you are responsible for maintaining the confidentiality of your account including your password and payment information. Accordingly, all activities on the Site done while your account is logged in are solely your responsibility. This includes the making of all orders, which when made are treated by us as an express intention of the account holder to purchase for the agreed online price.

Confirmation of order

Automated process

All successfully made orders are confirmed via an automated email to the account holders nominated e-mail address with an order number. This confirmation does not:

(a)                constitute a tax invoice;

(b)                signify our acceptance of your order; or

(c)                 constitute confirmation of our offer to sell.


We reserve the right at any time after sending your order confirmation to accept or decline your order for any reason.  We will use reasonable efforts to notify you and confirm a decline as soon as practically possible.

Receipt of Confirmation

(a)                If you do not receive a confirmation email after it appears as though your payment has been processed or held, it is your responsibility to contact us so that we are aware of the error and can assist in rectifying it.

(b)                We will not be responsible for any loss suffered by you if you assumed that payment was not made and that an order was not placed because you did not receive a confirmation.


We will forward a valid tax invoice for any order made to your accounts nominated email address once your order has been processed. If you do not receive a tax invoice from us it is your responsibility to let us know.


Types of payment

The Site allows payment to be made by credit card with the following card types accepted:

(a)                Paypal;

(b)                Mastercard;

(c)                 Visa; and

(d)                American Express.

The payment details recorded under your account or that are otherwise provided to us at the time of your order will be charged for the full value of your order upon your order being processed.


All credit card payment information and details are provided through pages protected by SSL (Secure Sockets Layer) technology which encrypts the communications and information provided when transmitted from you to our servers.

Payment verification

Orders may be subject to pre-authorisation checks to ensure fund availability. Pre-authorisations will appear as a “pending” charge on your account. The total value of your order may be held on your account, being taken once the order has been processed.


Published prices

All prices on our Site are stated in Australian Dollars, are GST exclusive and do not include freight.


We reserve the right to change our prices at any time in our sole discretion. We will use our best endeavours to provide all our customers and account holders with notice of any pricing changes in advance of the changes taking place.


(a)                Whist we use all reasonable care to insure the information on our site is correct, sometimes errors may occur. Where we have listed an incorrect price as a consequence of an administrative or typographical error, we reserve the right to refuse or cancel any orders placed at the incorrect price.

(b)                We will endeavour to contact you to give you the option of purchasing at the higher price before effecting a cancellation. If we cancel your order as a consequence of a pricing error, we will refund any funds which we have received from you and will confirm the cancellation and refund by sending you notice.


You agree that you will not:

(a)                use any automated processes or means to access the Site;

(b)                use any software or manual repetition that will or is likely to interfere with the Site; or

(c)                 attempt to cause stress or detriment to the proper working of the Site, such as by:

(i)            acting in any way likely to cause an unreasonable strain to the infrastructure of the Site;

(ii)           reloading or refreshing transaction pages more than once every 20 seconds; or

(iii)          requesting any page of the Site more than 1000 times in aggregate in a 24 hour period.

Third party content

(a)                Opinions, advice, statements, or other information made available through our Site by third parties, are those of their respective authors, and should not necessarily be relied on. We hold authors fully responsible for any information that they create. We do not:

(i)                  guarantee the accuracy, completeness, or usefulness of any third-party information on the Site;

(ii)                 adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice or statement made by a third-party by means of the services.

(b)                Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted on the Site or transmitted to you by any third-party using the Site.

Third party sites

(a)                The Site may contain links to third party websites outside our control (Linked Sites).  We take no responsibility for content contained in any Linked Sites, and do not endorse any aspect of these third party services.  We cannot and do not guarantee, represent or warrant that the content contained in any Linked Site is accurate, legal, or inoffensive. Such links are provided for convenience only. You use these Linked Sites entirely at your own risk.

(b)                We do not assume any responsibility or liability for the actions, products, services and content of any Linked Site. We advise that users should carefully review each Linked Site’s privacy policies and terms and conditions of use. If you choose to purchase goods or services from a third party via a Linked Site, including one accessed from the Site, then you are entering a separate agreement with that third party, and expressly agree that we are not a party to that transaction.

(c)                 You may link the Site without our consent but must not deep link the Site. If you link the Site, you must not alter any of the Site's contents including any of our intellectual property and you must not frame or reformat any of our pages, files, images, text or other materials.

User’s risk

(a)                We will use reasonable care and skill to ensure that the Site is free from defect and harmful code. Internet services are subject to interruption, break down, viruses, delays, interception, interference and other errors involving electronics, communications networks, computer systems, servers, providers, computer equipment, hardware and software.

(b)                With regard to any such device you choose to use as a means to access the Site, it is our recommendation that you maintain up-to-date anti-virus, scanning and security software designed specifically for your devices.

(c)                 We will not be held liable for any losses or damages caused by your use of the Site, whether directly or indirectly and your use of the Site is entirely at your risk.


(a)                The Site is delivered on an “as is” and “as available” basis. Accordingly, we do not warrant that the Site will be error-free or uninterrupted.

(b)                Whilst all due care has been taken in providing the information on the Site, we do not provide any warranty either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.

(c)                 All due care is taken in ensuring that the Site is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system or device which arises in connection with your use of the Site or any Linked Site.

(d)                We undertake all due care with any information which you may provide when accessing the Site and preserve such information in a secure manner in accordance with our Privacy Policy . We however cannot ensure the security of any information which you may provide and the information that you transmit to the Site is entirely at your own risk.

(e)                From time to time we may host third party content on the Site such as advertisements and endorsements.  Responsibility for the content of such material rests with those third parties and we are not responsible for any errors or omissions in such material or any damage caused either directly or indirectly by that material.

(f)                  We will not be liable to you or any other party for damages of any kind arising from your use of the Site.


You will at all times indemnify us and keep us indemnified (including each of our officers, employees and agents) from and against any loss, damage or costs (including reasonable legal costs and expenses) arising from any claim, demand, suit, action or proceeding by any person against us where such loss, cost or damage arose out of or in connection with whether directly or indirectly, your use of the Site or your breach of these Terms.

Limitation of liability

(a)                To the maximum extent permitted by law (including, without limitation the Australian Consumer Law) we disclaim any liability to you beyond:

(i)                  the replacement of goods ordered;

(ii)                 the supply of equivalent goods ordered;

(iii)               the amount paid to us for the goods under these Terms.

(b)                We will not be liable for any loss of profit, loss of goodwill, loss of opportunity and/or any special, punitive, indirect or consequential loss or damage incurred by you or by any other person whether directly or indirectly related to these Terms.

(c)                 We are not liable for any loss or damage caused to you by reason of any delay, lack of supply, industrial action, fire, riot, war, embargo, civil commotion, act of God or any other event which is beyond our control.



(a)                This Agreement is governed by the law in force in the State of New South Wales, Australia.

(b)                Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to determine appeals from those courts, in relation to any proceedings that may be brought at any time relating to this Agreement.

(c)                 Each party irrevocably waives any objection it may have now or in the future to the venue of any proceedings where that venue falls within Queensland.


Any provision of the Terms that is illegal, void or unenforceable will be limited where possible to rectify the issue or where limitation is not possible severed without prejudice to the balance of the provisions which shall remain in force.